Refund Policy

RisingStar Analytics provides access to a digital financial intelligence and analytics platform. Our services include AI-assisted company analysis, ranking data, corporate news insights, and subscription-based access to platform features.

RisingStar Analytics may provide a free trial period before a paid subscription begins. Users are encouraged to use the free trial to evaluate whether the platform meets their needs before purchasing or continuing with a paid subscription.

Refunds are generally not provided for digital subscription services once access to the platform has been granted and the service has started.

By subscribing to RisingStar Analytics, users acknowledge that access to digital services may begin immediately after purchase and that certain statutory withdrawal rights may no longer apply once the digital service has started, subject to applicable law.

Users may cancel their subscription according to the subscription management options available on the platform or through the payment provider. Cancellation prevents future renewal charges but does not automatically create a refund for the current billing period.

After cancellation, access may continue until the end of the current paid billing period, depending on the subscription plan and payment provider settings.

Refund requests may be reviewed if there is evidence of a duplicate charge, billing error, failed service activation, or other technical issue caused by the platform or payment process.

Users should contact RisingStar Analytics with relevant account details, payment date, and payment reference information so the issue can be reviewed.

We generally do not provide refunds for unused time within an active billing period, partial use of the service, failure to use the service after purchase, or dissatisfaction after access has been granted, unless required by applicable law.

Nothing in this Refund Policy limits mandatory consumer rights under applicable law. If mandatory consumer protection rules apply and provide rights that cannot be waived, those rights remain in effect.

For refund-related questions, users may contact RisingStar Analytics through the official support or contact channels provided on the platform.